
Customer Service
Shipping Policy
1. Free Insured Shipping
CarateHope is proud to offer free, fully insured global shipping on all orders. Your fine jewelry is securely packaged and requires a direct signature upon delivery to ensure it reaches you safely.
2. Processing Times
In-stock items are typically processed and dispatched within 2-3 business days. Custom orders, bespoke designs, and sized rings may take 3-5 weeks for production before dispatch.
3. International Shipping & Customs
We ship to most countries worldwide. Please note that international shipments may be subject to customs duties, taxes, and import fees levied by the destination country. The customer is responsible for any such fees.
